Product Authenticity

Are all products 100% authentic?

Yes, absolutely. We source all our products directly from authorized distributors and official brand partners. Every product sold on Lushve is guaranteed to be 100% authentic.

How can I verify product authenticity?

All our products come with original packaging, batch codes, and authenticity seals. We also provide proper invoices with every order as proof of purchase from authorized channels.

Orders & Payments

What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net Banking, and other secure payment methods. All transactions are processed through secure payment gateways.

Will I receive an invoice?

Yes, we provide a proper GST invoice with every order. As a GST registered seller (GSTIN: 19NTAPS6141A1ZK), we ensure complete transparency in all transactions.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this to track your order in real-time.

Shipping & Delivery

Do you ship across India?

Yes, we offer fast shipping across India. Delivery times vary by location but typically range from 3-7 business days.

What are the shipping charges?

Shipping charges depend on your location and order value. We often offer free shipping on orders above a certain amount. Check the checkout page for exact shipping costs.

How is the product packaged?

All products are carefully packaged to ensure they reach you in perfect condition. We use secure, discreet packaging to protect your items during transit.

Returns & Refunds

What is your return policy?

We accept returns for damaged or defective products. Please contact us within 48 hours of delivery with photos of the issue, and we'll assist you with a return or replacement.

Can I return opened products?

Due to hygiene reasons, we cannot accept returns for opened cosmetic products unless they are damaged or defective.

How long do refunds take?

Once we receive and verify the returned product, refunds are processed within 5-7 business days to your original payment method.

Customer Support

How can I contact customer support?

You can reach us at lushveofficial1@gmail.com. We typically respond within 24 hours on business days.

Do you have a physical store?

Currently, we operate exclusively online to bring you the best prices and widest selection of premium beauty products.

Still have questions?

We're here to help! Contact us at lushveofficial1@gmail.com

✓ 100% Authentic Products • ✓ GST Registered Seller • ✓ Secure Payments